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Terms & Conditions

Our Agreement

This page (together with the documents referred to on it) tells you the terms and conditions on which We supply any of the products ("Products") listed on Our website  "" (the "Site") to you. Please read these terms and conditions carefully before ordering any Products from the Site. You should understand that by ordering any of Our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from the Site.

1. Information About Us is a site operated by Cestrian Imaging Ltd ("Us" or "We").  We are registered in England and Wales under company number 5367631.  Our registered office is at Unit H, Earl Road, Stanley Green Industrial Estate, Cheadle Hulme, Cheshire SK8 6QE, which is also Our main trading address.  Our VAT registration number is 5567631·.

2. Applicable law

Each transaction resulting from an order of Products via the Site shall be deemed to be performed in England.   English law shall govern each such transaction, including (without limitation) all resulting contractual and other relationships Both you and We submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of any such transaction or order.

3. Your Status

By placing an order through the Site, you warrant to Us that:
(a) you are legally capable of entering into binding contracts; and
(b) if you are an individual, you are at least 18 years old.

4. How the Contract is formed between You and Us

4.1 After placing an order, you will receive an e-mail from Us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Us to buy a Product. All orders are subject to acceptance by Us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between you and Us (the "Contract") will only be formed when We send you the Dispatch Confirmation.

4.2 The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. Consumer Rights

As all Our Products are made to your specification you do not have an automatic right to cancel a contract (even if you are a consumer) unless it is defective, in which case we will offer you replacement Products or  a full refund of the price paid for the Products in accordance with Our returns policy (set out in paragraph 15 below). This provision does not affect your statutory rights.

6. Risk and Title

6.1 The Products will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when We receive full payment of all sums due in respect of the Products, including delivery charges.

7. Price and Payment

7.1 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.

7.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due.

7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which We have already sent you a Dispatch Confirmation.

7.4 Our site contains a large number of Products and it is always possible that, despite Our best efforts, some of the Products listed on Our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than Our stated price, We will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on the Site, We will normally, at Our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

7.6 Payment for all Products must be by credit or debit card.

8. Tax & Duties

We are obliged to charge VAT on all goods and services where applicable. If you want your purchase to be delivered outside the European Union, you will automatically be responsible for paying all applicable duties. Sorry!

9. Copyright

Unless We specifically agree in writing, copyright in any general artwork, commissioned artwork, illustrations or any other material whatsoever prepared, developed or created by Usshall vest in and belong to Us. We may use any artwork or printing produced by Us for promotion purposes and We are entitled to procure that any Product displays Our imprint, positioned at Our discretion. You are responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials ("Materials") prior to placing the relevant order. By placing the order, you agree to indemnify Us, keep Us indemnified and hold Us and Our agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by Us  infringes the intellectual property or other rights of any third party or misuses the confidential information of any third party.

10. Loss

10.1 We will not be liable to you or to any third party for any indirect or consequential loss or damage of any kind, or for any loss of data, profit, revenue, business or management time, howsoever caused.

10.2 You agree that Our liability in relation to the purchase of any Product (whether arising in negligence or otherwise), will not under any circumstances exceed the greater of (a) £500 or (b) an amount equal to the sums paid or payable by you for the purchase of that Product.

10.3 The foregoing paragraphs do not affect your statutory rights as a consumer.  Nor do We exclude or limit in any way Our liability:

(a) for death or personal injury caused by Our negligence; or
(b) under section 2(3) of the Consumer Protection Act 1987; or
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be unlawful for Us to exclude, or attempt to exclude, Our liability.

11. Reasonable Control

11.1 We  shall not be liable for any failure to perform Our obligations under a Contract that is caused by matters beyond Our reasonable control. Without limiting this in any way, this including strikes, lock-outs or other industrial action, riot, war, terrorist attack, fires, storms, floods or earthquakes, impossibility of the use of transport or of communication networks, or restrictions imposed by government.

11.2 Our performance under any Contract is deemed to be suspended for the period that the matter beyond our control continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the matter to a close or to find a solution by which our obligations under the Contract may be performed despite that matter.

12. Changes to these Terms and Conditions

12.1 We have the right to revise and amend these terms and conditions from time to time.

12.2 You will be subject to the policies and terms and conditions in force as set out on the Site at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify Us to the contrary within seven working days of receipt by you of the Products).

13. Severability

In the event that any of these terms and conditions is held to be unenforceable or invalid by a competent authority or by judicial decree or decision, the remainder of these terms and conditions shall remain valid to the fullest extent permitted by law.

14. Despatch

Our 72hr turnaround promise refers to two items or less and is calculated from receipt of payment. All other quantities are subject to a maximum of a 5 working day turnaround from receipt of payment. If however We don't fulfil this obligation a credit will be awarded to the value of the order in question.

15. Returns Policy

15.1 We do our very best to ensure that you are happy with your purchase from If, for any reason, your Product arrives damaged We will make all reasonable efforts to ensure a replacement arrives for your posting date. Damaged Products should be returned to Us in the same condition in which you received them, in their original packaging, accompanied by a letter explaining the defect, and at your own cost and risk.

15.2 We are proud of our work and want to make sure that it is of the highest quality. If, however, We make a mistake on your order then we will happily reprint the Product or refund your money. Mistakes while ordering can happen so please be very careful when submitting yours. Any mistakes after this point can not be changed and We  accept no responsibility or liability for them.

16. Written Communications

Applicable laws require that some of the information or communications We send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. Notices

All notices given by you to us must be given to Cestrian Imaging Limited at Our address set out in paragraph 1 or to the following email address: We may give notice to you at either the e-mail or postal address you provide to Us when placing an order, or in any of the ways specified in paragraph 16. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

18. Transfer of Rights and Obligations

18.1 The Contract between you and Us is binding on you and Us and on our respective successors and assigns.

18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without Our prior written consent.

18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

19. Waiver

19.1 If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2 A waiver by Us of any default shall not constitute a waiver of any subsequent default.

19.3 No waiver by Us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

20. Entire Agreement

20.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

20.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

20.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.